Security Incident Response
Service Overview
TagSecret’s security incident response service is provided by senior security expert teams offering 7x24-hour professional emergency response support, quickly identifying, containing, eradicating, and recovering from security incidents, helping enterprises minimize losses from security incidents and ensure business continuity.
Service Value
Rapid Response Handling
- Critical Time: Seize the critical 72-hour window for security incident handling
- Professional Team: Senior security expert teams for rapid response
- Standardized Processes: International standard-based emergency response processes
- Rich Experience: Extensive experience handling various types of security incidents
Loss Minimization
- Quick Containment: Timely control threat spread, prevent loss expansion
- Business Recovery: Rapid recovery of business system normal operations
- Data Protection: Protect important data from leakage or damage
- Reputation Maintenance: Maintain corporate brand reputation and customer trust
Response Scope
Network Security Incidents
- DDoS Attacks: Distributed denial of service attack emergency response
- Network Intrusions: Hacker intrusion and illegal access handling
- Malware: Virus, Trojan, ransomware, and other threat handling
- APT Attacks: Advanced persistent threat attack response
Data Security Incidents
- Data Leakage: Sensitive data leakage incident response and handling
- Data Damage: Recovery of data tampering or damage
- Ransomware Attacks: Emergency handling of ransomware attacks
- Data Loss: Recovery and tracing of important data loss
Application Security Incidents
- Web Attacks: SQL injection, XSS, and other Web attack handling
- System Vulnerabilities: System vulnerability exploitation attack response
- Privilege Escalation: Privilege escalation attack detection and handling
- Application Layer DDoS: Application layer DDoS attack protection
Internal Security Incidents
- Internal Threats: Internal personnel malicious behavior handling
- Privilege Abuse: Employee privilege abuse incident handling
- Data Theft: Internal data theft incident response
- Operational Errors: Security incidents caused by human operational errors
Response Process
1. Incident Discovery & Confirmation (0-2 hours)
- Incident Reporting: Receive customer security incident reports
- Preliminary Assessment: Quickly assess incident severity and impact scope
- Response Initiation: Initiate corresponding response mechanism based on incident level
- Team Formation: Form professional emergency response team
2. Incident Containment (2-6 hours)
- Isolation Measures: Isolate affected systems and networks
- Access Control: Restrict abnormal access and permissions
- Evidence Preservation: Preserve digital evidence for subsequent analysis
- Temporary Protection: Deploy temporary protection measures
3. Incident Investigation (6-24 hours)
- Root Cause Analysis: In-depth analysis of incident root causes
- Attack Tracing: Track attack paths and attacker identities
- Impact Assessment: Comprehensively assess incident impact scope
- Evidence Collection: Collect and preserve relevant evidence
4. Eradication & Removal (24-48 hours)
- Threat Elimination: Thoroughly eliminate malware and backdoors
- Vulnerability Fixes: Fix vulnerabilities that caused security incidents
- System Hardening: Strengthen system security configurations
- Environment Cleanup: Clean contaminated system environments
5. Recovery & Reconstruction (48-72 hours)
- System Recovery: Restore business systems to normal operation
- Data Recovery: Recover damaged or lost data
- Service Verification: Verify system functionality
- Monitoring Deployment: Strengthen security monitoring measures
6. Summary & Improvement (After 72 hours)
- Incident Summary: Write detailed incident response reports
- Lessons Learned: Summarize lessons learned and improvement suggestions
- Process Optimization: Optimize security protection and response processes
- Capability Enhancement: Enhance overall security protection capabilities
Service Content
Emergency Response Services
- 7x24 Response: All-day emergency response support
- On-site Support: On-site emergency response when necessary
- Remote Support: Remote technical support and guidance
- Multi-language Support: Bilingual English and Chinese support
Technical Analysis Services
- Digital Forensics: Professional digital forensic analysis
- Malware Analysis: Malware reverse analysis
- Network Traffic Analysis: Network attack traffic analysis
- Log Analysis: System log analysis forensics
Recovery & Reconstruction Services
- System Recovery: Rapid recovery of affected systems
- Data Recovery: Important data recovery and reconstruction
- Business Recovery: Business system function recovery
- Security Hardening: System security hardening and optimization
Consulting & Training Services
- Security Consulting: Security protection strategy consulting
- Process Construction: Emergency response process construction
- Team Training: Customer team emergency response training
- Drill Support: Emergency response drill support
Service Features
Professional Team
- Senior Experts: Team members with average 12+ years of industry experience
- Comprehensive Certifications: Hold GIAC, CISSP, CISA, and other international certifications
- Rich Experience: Extensive experience handling major security incidents
- Multi-domain Expertise: Covering network, system, application, and data domains
Rapid Response
- Response Timeliness: Major incidents within 30 minutes, general incidents within 2 hours
- On-site Support: Arrive on-site within 24 hours (major cities)
- Remote Support: Immediate response, remote technical support
- Resource Allocation: Rapid deployment of necessary technical resources
Standardized Processes
- International Standards: Follow NIST, ISO27035, and other international standards
- Best Practices: Processes based on industry best practices
- Continuous Improvement: Continuously optimize response processes based on experience
- Quality Assurance: Strict quality control and auditing
Advanced Tools
- Forensic Tools: Professional digital forensic and analysis tools
- Analysis Platforms: Enterprise-level security analysis platforms
- Automation Tools: Security incident automated response tools
- Visualization Tools: Security situation visualization tools
Service Levels
Basic Response Service
- Response Time: Within 4 hours, on-site support within 24 hours
- Service Scope: Basic security incident response and technical support
- Report Standards: Standard incident response reports
- Service Hours: Weekdays 9:00-18:00
Advanced Response Service
- Response Time: Within 2 hours, on-site support within 12 hours
- Service Scope: Comprehensive security incident response and in-depth analysis
- Report Standards: Detailed analysis reports + improvement recommendations
- Service Hours: 7x24-hour support
Flagship Response Service
- Response Time: Within 30 minutes, on-site support within 6 hours
- Service Scope: Comprehensive response + preventive security services
- Report Standards: Customized reports + strategic recommendations
- Service Hours: 7x24 hours + dedicated team
Success Cases
E-commerce Platform Ransomware Incident
- Incident Background: E-commerce platform suffered ransomware attack, core business interrupted
- Response Process: Response within 2 hours, threat contained within 6 hours, business recovered within 24 hours
- Handling Results: Successfully recovered data, avoided ransom payment, losses minimized
- Customer Feedback: “Professional, fast, effective, saved our business”
Financial Institution APT Attack Incident
- Incident Background: Financial institution suffered APT attack, sensitive data faced leakage risk
- Response Process: Response within 1 hour, discovered and eliminated APT attack, protected core data
- Handling Results: Successfully prevented data leakage, captured attack paths, strengthened protection
- Customer Feedback: “Professional APT response capabilities, ensured our data security”
Manufacturing Enterprise Data Leakage Incident
- Incident Background: Manufacturing enterprise customer data leakage, faced compliance risks
- Response Process: Rapid response, controlled leakage scope, assisted with compliance handling
- Handling Results: Minimized compliance risks, maintained corporate reputation
- Customer Feedback: “Not only solved technical problems but also helped with compliance matters”
Service Commitment
Quality Commitment
- Response Timeliness: Major incidents within 30 minutes, general incidents within 2 hours
- Handling Effectiveness: 100% effective handling of major security incidents
- Recovery Timeliness: Critical business systems recovered within 72 hours
- Customer Satisfaction: Customer satisfaction ≥98%
Professional Commitment
- Expert Team: Senior security experts participate throughout
- Standard Processes: Strictly follow international standards and best practices
- Continuous Improvement: Continuously optimize services based on experience
- Knowledge Sharing: Regularly share security threats and protection experiences
Confidentiality Commitment
- Data Protection: Strictly protect customer sensitive information
- Evidence Preservation: Properly preserve digital evidence
- Compliant Operations: Strictly comply with relevant laws and regulations
- Clear Responsibilities: Clearly define service boundaries and responsibilities
Contact Us
Emergency Response Email
Technical Support
TagSecret Security Incident Response Service, your professional emergency response team, safeguarding you at critical moments.